Grandin Road Reviews

I ordered a leather topped coffee table on Aug11th that was scheduled to arrive Aug 16th. Kept checking tracking every day, but it never updated. Called customer service when it was about 2 weeks overdue and was told they had no idea where it was, but would get back to me. They never did. Called customer service again and she kept telling me to call back in a few days because she could not help me. Called again and was told it was lost and they would refund me. I expected them to say they would re-order it and put a rush on, but by this time I wanted nothing more to do with them and took the refund. Very disappointed in them and would never shop there again.

I ordered a garland for my kitchen mantel. After waiting for 2 weeks, I got an email from Grandin that my return was processed. Made no sense because it had never been delivered to me. I never got it! I called and spoke with 2 different people and both said that UPS often sends back packages that are damaged. Really? I have received hundreds of UPS deliveries and it never happened before. No apology for the inconvenience and clearly no concern with customer satisfaction. Last time I support Grandin Road!

This company is dishonest. There ability to make payments is not possible by phone. This has gone on for 3 weeks. Grandin Road takes your money, but it is impossible to get any help with Commeity Bank with payments. Do not get a grandin road credit card!

Grandin Road is notorious for advertising misleading promotions to which they will not stand by and honor. Today's promotion is a prime example of their malfeasance. The website states save an additional 30% off outdoor and outdoor sale items. Would you assume that if an outdoor item is on sale that you can take an additional 30% off of that item? Well if that's the conclusion you arrived at, according to Grandin Road, you are wrong. Unfortunately, a group of inept individuals that are running this company don't know the definition of the word 'additional' or 'sale'. This is how egregious errors like this occur repeatedly. Save yourself the headache and disappointment and do not shop from Grandin Road.

So I ordered two pool noodles exactly a week ago. The representative on the phone told me I couldn't combine free shipping with sale items, so I ended up paying $20 to ship 2 $40 pool noodles. With that costly shipping I expected quick delivery. The representative told me my order would be shipped on the 14th, then the confirmation said delivery between 17th and 23rd and apparently my order still hasn't been shipped. I asked for them to just cancel and I'll never do business with them again. In this day and age and with the cost of their products, shipping should be free, and if not, at the price they are charging, I'd expect expedited shipping.

I ordered a desk the freight company sent someone to delivery that smashed the box around in top of that the desk that was purchased had a lot of scratched an imperfection the drawer was broken so I gave them a review however they feel like not posting it in their website attached is their response

I placed an order for a fountain and a rug on 3/27. I experienced what others have said - they show one price, but then if you apply the free shipping they offer, the price goes up in your shopping cart. I wanted the fountain so I went ahead and ordered it anyhow. It just arrived today, 5/17. The bottom of the box was open when it was delivered. I unpacked it and one of the decorative birds on the fountain was broken off - apparently they are just glued on to the top. The fountain also has a horrible smell. I decided to return the broken fountain only to find that Grandin Road wants me to pay return shipping for a damaged item that was sent to me. This is a 30 pound item so it is not cheap to ship. I have security camera video of the delivery showing the box was open when delivered, but they still won't send a replacement without me paying for shipping again. Pretty disappointed. When I tried to leave the above review, their "moderators" wouldn't approve it, so the next customer will never know.

I will NEVER by from this company again, and I suggest you think twice before you considering shopping at Grandinroad. I purchased two outdoor benches as a house warming gift for my daughter in Jan 2021. We used them for one season. When winter approached, the benches were taken inside and stored in the house for the winter. When we got them out to use them for this summer, there was one board on the seat of one of the benches that was apparently a bad board, and/or a bad finish. The board splintered and peeled in three or four different spots. I sent an email along with three pictures to their product specialist, which is exactly what customer service instructed me to do. She said I was just outside of our one year warranty, but she was sure they would help. The product specialist sent an email back basically saying, " sorry, you are outside of your warranty, the benches need to be treated annually with polyurethane." She also suggested that I can sand the board down smoothly, go to the hardware store, purchase some black paint, and touch the board up myself. Exactly what I would expect to have to do for a $700.00 dollar purchase, a mere year later! It is very obvious that it was not from a lack of polyurethane, as all the other boards are still perfect. She said since I was a valued customer, they would give me a gift card to Grandinroad, for $99.50. These benches were over $700.00, we used them for one summer, and they won't do anything except offer me a lousy $100, not even. They have a 1.87 rating here, I only wish I would have read these reviews before I purchased from them, because I would have not gone forward with the benches. I only hope this will help someone else that is considering shopping with Grandinroad... my suggestion would be to find what you are shopping for at another company that will stand behind their product.

These guys are totally dishonest - advertise one price on the website, then charge a different amount (the full undiscounted price) in the cart - then claim it's because discount offers can't be "combined" - i didn't use any discount offers...
Called the company, they claimed there was nothing they could do to adjust the amount billed - cancelled the order

No way to do business - not transparent, not honest...

I bought two bedside tables on sale. Actually my husband bought them and forgot to apply a coupon code. I called CS right away and they were able to cancel and reorder with a code that also saved me money on shipping. One of the items arrived damaged, it was easy to switch it out. CS was helpful, personable and trustworthy, and the items are fantastic quality. Very happy with the service and products.